Privacy Policy

Last Updated: 15/01/2024

Via Vie Ltd ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services, in accordance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal data to provide you with the best possible experience when you use our services, including organizing and managing educational trips. The personal data we may collect includes:

Identification Data: Full names, dates of birth, gender.
Contact Information: Email addresses, phone numbers, postal addresses.
School and Student Data: Names of schools, year groups, special educational needs, dietary or health requirements (if relevant for trip planning).
Payment Details: Billing information and payment details.
Technical Data: IP addresses, browser type, and operating system when visiting our website.

We may collect this information directly from you, your school, or a third party that has been authorized to provide your personal data (e.g., a school contact person organizing the trip).

2. How We Use Your Personal Data

We use your data for the following purposes:

To organize and manage trips and events, including booking transportation, accommodation, and activities.
To communicate with you and provide trip details, updates, and customer service.
To comply with legal and regulatory requirements.
To improve and tailor our services based on feedback and preferences.
To ensure the safety and well-being of trip participants.

3. Lawful Basis for Processing

We process your personal data based on the following lawful grounds:

Consent: When you provide explicit consent for us to process your personal data for specific purposes, such as receiving marketing communications.
Contractual Obligation: To fulfill contracts and services you or your school have requested, such as organizing school trips.
Legal Obligations: To comply with legal requirements, such as safeguarding regulations.
Legitimate Interests: Where processing is necessary for the purposes of legitimate interests pursued by Via Vie Ltd, such as improving our services or responding to customer inquiries, provided those interests are not overridden by the rights of data subjects.

4. Who We Share Your Personal Data With

We only share personal data when necessary to provide our services. This may include sharing data with:

Service Providers: Trusted third-party suppliers such as airlines, hotels, transport providers, tour guides, and other vendors involved in organizing the trip.
Schools: We may share necessary information with the schools who are organizing trips with us.
Legal Authorities: If required by law or in response to a legal request, we may disclose your data to law enforcement agencies or other regulatory bodies.
Data Processors: We work with third-party processors, such as IT support providers, who help us manage and protect personal data in accordance with GDPR.

We ensure that any third-party service providers are GDPR-compliant and only process personal data for the purposes specified by us.

5. Data Retention

We only keep your personal data for as long as necessary to fulfill the purposes for which we collected it. We will securely delete or anonymize your data once it is no longer needed for legal, contractual, or business purposes.

For trip bookings, we retain data for a period of 7 years after the trip has concluded, unless required for longer for legal reasons.
For marketing purposes, we retain your data until you withdraw your consent or opt out of receiving communications.

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of your personal data that we hold.
Right to Rectification: You can request the correction of inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You can request us to suspend the processing of your personal data under certain conditions.
Right to Data Portability: You can request the transfer of your personal data to another organization.
Right to Object: You can object to the processing of your personal data for direct marketing purposes or based on legitimate interests.

To exercise any of these rights, please contact us at (+34) 603 34 18 68.

7. Data Security

We take the security of your personal data seriously and have implemented appropriate measures to prevent unauthorized access, loss, misuse, or alteration of your data. This includes secure servers, encryption, and access control measures.

However, please note that no system can be completely secure, and we cannot guarantee the absolute security of your data.

8. International Data Transfers

Where your personal data is transferred outside of the European Economic Area (EEA) to service providers or partners in countries without equivalent data protection laws, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.

9. Cookies and Website Data

Our website uses cookies and similar technologies to collect technical information about your browsing activities. For more details, please see our Cookie Policy.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection standards. We will notify you of any significant changes and update the "last updated" date at the top of this page.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:

Via Vie Ltd
15a, Morrab Place, Penzance, England, TR18 4DG
anya@viavie.co.uk
(+34) 603 34 18 68.